Shipping Policy

Thank you for shopping with Crudis. This Shipping Policy explains how we process, ship, and deliver orders of children's hats and clothing accessories placed through https://www.crudis.com/. Crudis is operated by AODA LIMITED.

Shipping Destinations

We currently ship to the United States and Canada. Orders placed from other countries cannot be processed at this time.

Shipping Method and Cost

United States

  • Shipping Method: USPS
  • Shipping Cost: Free shipping on all orders

Canada

  • Shipping Cost: $10.00 – $20.00 USD, depending on the size of the order
  • Free Shipping: On orders over $300.00 USD

The exact shipping cost for Canadian orders is shown at checkout before payment. There are no additional shipping or handling charges.

Customs, Duties and Taxes (Canada)

Orders shipped to Canada may be subject to import duties, taxes, or customs fees charged by Canadian authorities. These charges are not included in the item price or shipping cost and are the responsibility of the customer.

Order Processing Time

  • Orders are processed within 1–2 business days
  • Our order cut-off time is 3:00 PM
  • Orders placed after the cut-off time will be processed on the next business day

Orders are processed during our regular business hours.

Shipping Transit Time

  • United States: 3–4 business days (estimated total delivery time: 4–6 business days)
  • Canada: 5–10 business days (estimated total delivery time: 6–12 business days)

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Business Days and Hours

  • Business Days: Monday – Sunday
  • Business Hours: Mon-Sat: 07:00 AM – 06:00 PM
    Sun: 08:00 AM – 03:00 PM

Orders are not processed or shipped on U.S. public holidays.

Order Tracking

Once your order has been shipped, tracking information will be sent to you by email when available. Please allow time for tracking details to update.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information.
Crudis is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Damaged Packages

If your package arrives damaged during delivery:

  • Take clear photos of the damaged item(s) and packaging
  • Send the photos to our customer service team at help@crudis.com immediately

Claims for damaged packages must be submitted within 7 days of the delivery date.
Without proof of damage, we cannot issue a refund, credit note, or replacement.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue.

Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Crudis (operated by AODA LIMITED)
Address: Room 5106, Block A, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong SAR, China
Phone: +1 (801) 359-1189
Email: help@crudis.com
Business Days: Monday – Sunday
Business Hours: Mon-Sat: 07:00 AM – 06:00 PM
Sun: 08:00 AM – 03:00 PM