Return and Refund Policy

At Crudis, operated by AODA LIMITED, customer satisfaction is important to us. We want you and your little ones to love every hat and accessory you order from https://www.crudis.com/. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy carefully to understand how returns, refunds, and exchanges are handled.

Order Processing & Delivery Timeline

  • Order Processing Time: 1–2 business days
  • Order Cut-Off Time: 3:00 PM (orders placed after this time will be processed the next business day)
  • Shipping Transit Time: United States: 3–4 business days; Canada: 5–10 business days
  • Total Delivery Time: United States: 4–6 business days; Canada: 6–12 business days
  • Shipping Method: USPS (United States); tracked international shipping (Canada)
  • Shipping Cost: Free shipping on all United States orders; $10.00 – $20.00 USD for Canadian orders depending on order size, with free shipping on Canadian orders over $300.00 USD
  • Shipping Destinations: United States and Canada

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in their original condition
  • Items must be returned with original packaging and tags attached
  • Proof of purchase (such as your order number or confirmation email) is required

If a customer places the wrong order (for example, selects the wrong size, color, or style), the return shipping cost will be paid by the customer.

Choosing the Right Size

To help avoid returns, please check the size guide and age recommendations on each product page before ordering. Children's head sizes can vary, so we recommend measuring your child's head before purchasing a hat.

Return Method

All returns are handled by mail only. Crudis is an online store and does not have a physical retail location.

Return Label

A prepaid return shipping label is included in every package.

To return an item:

  1. Repack the item securely in its original packaging with tags attached.
  2. Attach the prepaid return label.
  3. Drop off the package at your nearest shipping carrier location listed on the label.

If you've misplaced the return label, please contact us at help@crudis.com with your order number to request a new one.

Restocking Fee

There is no restocking fee. Returns are completely free of charge for qualifying items.

Damaged or Defective Items

If your package was damaged during delivery, or an item arrives defective (for example, broken clasps, loose parts, or faulty stitching), please take clear photos of the item and packaging and send them directly to our customer service team.

  • Claims for damaged or defective items must be submitted within 7 days of the delivery date
  • Without proof of damage, we cannot issue a refund, credit note, or replacement

For your child's safety, please do not use any item that arrives damaged or has loose or broken parts.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 7 business days
  • Approved refunds will be issued to the original payment method used at checkout
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement

Original shipping charges for Canadian orders and any customs duties or import taxes paid are non-refundable, unless the return is due to our error or a damaged or defective item.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, size, or color, please return your original order and place a new order separately.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Hair accessories (such as hair clips, hair ties, and headbands) that have been opened or used
  • Items that have been worn, washed, or show signs of use
  • Items marked as “Final Sale” on the product page

Any additional exclusions will be clearly noted on the product page.

Contact Information

If you have any questions regarding returns, refunds, or damaged items, please contact us using the details below.

Crudis (operated by AODA LIMITED)
Address: Room 5106, Block A, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong SAR, China
Phone: +1 (801) 359-1189
Email: help@crudis.com
Business Days: Monday – Sunday
Business Hours: Mon-Sat: 07:00 AM – 06:00 PM
Sun: 08:00 AM – 03:00 PM